Terms and Conditions
Last updated: 21/10/2026

Welcome to Infinex. These Terms and Conditions (“Terms”) govern your use of the website [yourwebsite.com] and the purchase of products from us. By accessing our Site or placing an order, you agree to be bound by these Terms.

1. General
Infinex is an online store specializing in creatine and related sports nutrition products. All products are sold subject to these Terms.

2. Eligibility
You must be at least 18 years old to place an order. By ordering, you confirm that you meet this requirement.

3. Products and Descriptions
We strive to display accurate product descriptions, images, and prices. However, we do not guarantee that product descriptions or other content on the Site are error-free. Slight variations in packaging or appearance may occur.

Health Disclaimer
Creatine and other supplements sold by Infinex are not intended to diagnose, treat, cure, or prevent any disease. They are not a substitute for professional medical advice. Always consult a qualified healthcare professional before using any supplement, especially if you have a medical condition, are pregnant, nursing, or taking medication.

4. Pricing
All prices are listed in [Your Currency – e.g., BDT / INR / USD] and are inclusive/exclusive of applicable taxes as shown at checkout. We reserve the right to change prices at any time without prior notice.

5. Orders and Acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason (including product availability, suspected fraud, or pricing errors).

6. Payment Method
We currently accept Cash on Delivery (COD) only.
Payment is collected by the delivery agent at the time of delivery. Please keep the exact amount ready. Refusal to pay on delivery may result in cancellation of future orders.

7. Shipping and Delivery

  • Delivery times are estimates only and may vary based on location and courier performance.
  • Risk of loss and title for products pass to you upon delivery.
  • You are responsible for providing accurate shipping information. Additional charges may apply for re-delivery due to incorrect addresses.

8. Returns, Refunds & Cancellations

  • You may cancel an order before it is shipped by contacting us.
  • Once shipped, returns are accepted only for damaged, defective, or incorrect products, provided you notify us within [e.g., 48 hours] of delivery with clear photos.
  • Opened or used supplements cannot be returned for hygiene and safety reasons.
  • Approved refunds (if any) will be processed according to our internal policy. COD orders generally do not qualify for cash refunds unless the product is faulty.

9. Intellectual Property
All content on this Site (logos, text, images, product names, etc.) is the property of Infinex or its licensors and is protected by copyright and trademark laws. You may not use, copy, or distribute any content without our prior written permission.

10. Limitation of Liability
To the maximum extent permitted by law, Infinex shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products. Our total liability for any claim related to a product shall not exceed the amount you paid for that product.

11. Indemnification
You agree to indemnify and hold Infinex harmless from any claims, losses, or damages arising out of your breach of these Terms or misuse of the products.

12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your Country / State]. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City / Country].

13. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of the Site after changes constitutes acceptance of the updated Terms.

14. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: support.infinex@gmail.com
Phone: +8809611331289
Address: House 09 (1st Floor), Lane 06, Block A, Section 10, Mirpur Benarashi Palli, Dhaka – 1216